FAQ
Orders and Shipping
What is the shipping fee?
- Free shipping for orders $30 and over
- $4.99 for orders up to $29.99
When will my order ship?
Normally, we ship the product within 1-2 business days after receiving the order. Orders placed on weekends or holidays will be processed on the following business day.
Do you offer international shipping?
Currently, we ship only within the United States.
What is your return policy?
We have a 30-day return policy.
To be eligible for a return, your item must be unopened and unused. It must also be in the original packaging. If the product packaging has been opened you can not return the item.
To start a return, you can contact us contact form.
Can I track my order?
Yes, a tracking number will be included in the email sent to you when the product is shipped.
Are there any international taxes or duties that I have to pay?
No, as the products have already been imported, there are no customs duties or other fees that you need to pay.
General
What is Japan Depot?
Japan Depot delivers selected Japanese products to our customers in the United States.
Who operates Japan Depot?
Japan Depot is operated by Hamana Trading Inc., a U.S. corporation that specializes in importing and selling Japanese products.
